Return policy
At Our Store, we want you to be completely satisfied with your purchase. We understand that occasionally, you may need to return or exchange an item. This Return & Refund Policy outlines our procedures and guidelines for returns and refunds. By making a purchase from our website, you agree to the terms and conditions of this policy.
1. Return Period
You have a generous 30 days from the date of purchase to initiate a return or exchange for any reason. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging it was received. Any item not in its original condition, damaged, or missing parts is not eligible for a return or exchange.
3. How to Initiate a Return
To initiate a return or exchange, please follow these steps:
a. Contact our customer support team at [email protected] to request a return authorization. b. Package the item securely, including the original packaging and any accessories or free gifts that came with it. c. Include a copy of the purchase receipt or order confirmation in the package.
4. Shipping Costs
Within 30 days of purchase, you can enjoy our exchanges with us. Additionally, all return and exchange shipments will include one-time shipping insurance to ensure the safety and integrity of your items during transit.
5. Refund Process
Once your return is received and inspected, we will notify you via email. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6. Refund Timing
Please allow for up to 10 business days for the refund to be processed after we receive the returned item. The timing of when you receive the refund may vary depending on your payment provider.
7. Exchanges
If you would like to exchange an item for a different size or style, please indicate this in your return request. We will ship the new item to you once the returned item is received and inspected.
8. Contact Information
If you are not satisfied, we will definitely issue a free refund and return as soon as possible. Please do not refuse payment with your credit card.
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Email: [email protected]
9. Changes to the Policy
We reserve the right to update and modify this Return & Refund Policy as needed. Any changes will be posted on our website, and the “Effective Date” at the top of the policy will be updated accordingly. It is your responsibility to periodically review this policy for any changes.
By making a purchase from Our Store, you agree to be bound by the most current version of this Return & Refund Policy. If you do not agree to any changes made to the policy, you must discontinue your use of our services and website.